Where we deliver, how long it takes, what it costs, and what happens if a pouch arrives less than perfect.
United States, Canada, the United Kingdom, Ireland, Germany, France, the Netherlands, Australia and New Zealand.
| United States & Canada | 3–6 working days |
| United Kingdom & Ireland | 3–5 working days |
| Germany, France, Netherlands | 4–7 working days |
| Australia & New Zealand | 6–10 working days |
Free shipping on orders over $45, and free on every recurring subscription order — no minimum, no exceptions.
| Orders over $45 | Free |
| Standard shipping | $5.90 flat |
| Subscription orders | Always free |
Returns
If something is not right, you are not stuck with it. Opened or unopened, we would rather refund you than argue.
Email [email protected] with your order number and what went wrong. Photos help but are not required.
For food safety we cannot resell returned food, so in most cases we refund without asking you to ship anything back.
Refunds go back to the original payment method. Subscription orders cancelled before dispatch are refunded in full.
Crushed pouch, torn carton, wrong flavour — send us a photo and we replace the item or refund it, your choice.